Privacy Policy & GDPR

Information about how we process and protect your personal data

Introduction

This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Please read this policy carefully to understand our practices regarding your personal data.

Data Controller

The data controller responsible for processing your personal data is:

Helya software s.r.o.

Husova 994

67602 Moravské Budějovice

IČO: 09000224

DIČ: CZ09000224

Email: vyroba@3d-printed.cz

Personal Data We Process

We may collect and process the following categories of personal data:

  • Contact information (name, email address, phone number)
  • Communication data (messages you send us through contact forms)
  • Technical data (IP address, browser type, device information)
  • Usage data (how you interact with our website)

Purpose of Processing

We process your personal data for the following purposes:

  • To provide and maintain our services
  • To respond to your inquiries and fulfill your requests
  • To improve our website and services
  • To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Your consent
  • Performance of a contract with you or to take steps at your request before entering into a contract
  • Our legitimate interests, provided these interests do not override your fundamental rights and freedoms

Recipients of Personal Data

We may share your personal data with the following categories of recipients:

  • Service providers who help us operate our website and provide our services
  • Professional advisers such as lawyers, accountants, and insurers
  • Public authorities when required by law

Storage Period

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For inquiries and contact messages, we typically store data for 3 years after the last communication.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to access - You can request a copy of the personal data we hold about you.
  • Right to rectification - You can request that we correct any inaccurate or incomplete personal data.
  • Right to erasure - You can request that we delete your personal data in certain circumstances.
  • Right to restrict processing - You can request that we restrict the processing of your personal data in certain circumstances.
  • Right to data portability - You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to object - You can object to the processing of your personal data in certain circumstances.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website.

Types of Cookies We Use

  • Essential cookies - These cookies are necessary for the website to function properly and cannot be switched off in our systems.
  • Analytical cookies - These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
  • Functional cookies - These cookies enable the website to provide enhanced functionality and personalization.

Contact for GDPR Issues

If you have any questions about this Privacy Policy or our data practices, or if you would like to exercise any of your rights, please contact us using the following information:

Email: vyroba@3d-printed.cz

Contact address: Helya software s.r.o., Husova 994, 67602 Moravské Budějovice

Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically.

Last updated: 15.06.2025